Memberships and Client Protection

At Smuts & Taylor, we believe that professional standards, transparency and proper client protection are essential when dealing with residential property.

We are members of, registered with, or use a number of recognised professional bodies, redress schemes and client protection schemes. These memberships help ensure that our clients, landlords, tenants, buyers, sellers and other customers have access to appropriate safeguards, independent redress and clear standards of professional conduct.

Our memberships and registrations include:

• Property Redress Scheme – Membership Number PRS003577
• Client Money Protect – Membership Number CMP004917
• Deposit Protection Service – Membership Number 1446500
• Association of International Property Professionals – Membership Number 20382

Property Redress Scheme

Smuts & Taylor is a member of the Property Redress Scheme, Membership Number PRS003577.

The Property Redress Scheme is an approved consumer redress scheme for property agents and professionals. It provides an independent route for consumers to escalate eligible complaints if a complaint cannot be resolved directly with the agent.

We always ask clients and customers to contact us first if they have a concern, so that we have the opportunity to investigate and resolve the matter directly. Where a complaint cannot be resolved through our internal complaints process, eligible complainants may be able to refer the matter to the Property Redress Scheme.

Further information is available at:
www.propertyredress.co.uk

Client Money Protect

Smuts & Taylor is a member of Client Money Protect, Membership Number CMP004917.

Client Money Protect is a government-approved client money protection scheme. Client money protection is designed to protect landlords’ and tenants’ money held by a letting or property management agent if that money is misappropriated, lost, stolen, or if the agent goes into administration.

This protection applies to client money held in connection with our lettings and property management work, subject to the rules, terms and limits of the Client Money Protect scheme.

Further information is available at:
www.clientmoneyprotect.co.uk

Deposit Protection Service

Smuts & Taylor uses the Deposit Protection Service, Membership Number 1446500.

Where we are responsible for handling a tenancy deposit, we protect it through an authorised tenancy deposit protection scheme and provide the required prescribed information in accordance with the applicable rules.

The Deposit Protection Service provides tenancy deposit protection and dispute resolution services for landlords, tenants and letting agents. Its role is to help ensure that deposits are properly protected and that there is a structured process for dealing with deposit repayment and disputes at the end of a tenancy.

Further information is available at:
www.depositprotection.com

Association of International Property Professionals

Smuts & Taylor is a member of the Association of International Property Professionals, Membership Number 20382.

The Association of International Property Professionals promotes professional standards, consumer education and best practice in the international property market. Our membership reflects our commitment to professional standards and client confidence where our work involves international property clients, overseas property matters or cross-border property interests.

Further information is available at:
www.aipp.org.uk

Our commitment

Our memberships are part of our wider commitment to acting professionally, handling client money properly, protecting tenancy deposits where applicable, dealing with complaints fairly, and maintaining high standards across our property services.

If you have any questions about our memberships, client money protection, deposit protection, or our complaints process, please contact us:

Smuts & Taylor Ltd
5 St John’s Lane
London
EC1M 4BH
Email: info@smutsandtaylor.com
Telephone: 0207 549 1632