Our memberships to the following schemes guarantees that you will have nothing to worry about when dealing with us.
Property Redress Scheme
The Property Redress Scheme is a new, straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.
The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.
Our Members and consumers will both benefit from our simple three stage process to resolve the complaint:
- The Member will first be given an opportunity to resolve the complaint directly
- The Property Redress Scheme offers a mediation service
- The Property Redress Scheme Ombudsman will make a binding decision on the complaint
Client Money Protection
Client Money Protect (CMP) is a government approved Client Money Protection Membership Scheme that protects any money held by our Members on behalf of their clients should the member misappropriate it. The business was formed in 2014 – originally as the UK’s first voluntary client money protection scheme outside of the traditional agent trade body organisations – and is also recognised in Scotland (under the Scotland Lettings Code of Conduct) and in Wales (under Rent Smart (Wales)).
Our aim is to provide the best protection for the clients of our Members, ensuring that that their money is safeguarded whilst in the custody of their agent and returned to them if the worst happens. Our Members are required to display our logo in their shop windows and commit to transparency of client money handling for all their customers. If you do not see our logo on your agent’s website or other promotional literature, we encourage landlords and tenants to ask whether they are a Member of a Client Money Protection Scheme.
We keep deposit money safe for letting agents, landlords and tenants. Our free Custodial scheme is fast and efficient, and we also provide a competitively-priced Insured scheme. With over ten years’ experience of protecting tenancy deposits, we’re the home of deposit protection.
We’re authorised by the Ministry of Housing, Communities and Local Government to provide tenancy deposit protection in England and Wales.
We’ve been providing free Custodial deposit protection since April 2007 and Insured deposit protection since 2012.